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- Refund / Exchange Policy
ErgoEquip is a tax registered business (ABN 67 154 795 570). We will provide a tax invoice with all goods sold. All prices shown on the website are in Australian dollars and are subject to change without notice. All products listed include GST.
ErgoEquip accepts credit cards from Australian Banks. Payments made through Paypal do not incur credit card surcharges.
Orders taken over the phone via credit cards will attract surcharges – MasterCard / Visa 2% and AMEX 3%.
Orders over $2,000 may require you to fax, scan & email a copy of the credit card front/back with the cardholder’s signature on the same page if we are unable to verify your details from a third-party source – we will contact you if this is needed. If you have a non-Australian credit card, we will only be able to accept it if you are able to fax, or scan & email, a copy of the card front & back with your signature and driver’s licence nearby. If you provide us with a card in someone else’s name, we will need to speak to that person to verify the charge. We normally charge credit cards the same day your order is invoiced.
If you have ordered a product and request an invoice, please ensure you accurately quote the invoice number when transferring the funds. Money is normally taken from your account immediately. Unless you bank with the CBA the funds may take 1-3 working days to hit our account. It is at this point we will send the product if available.
Personal, Company, and bank cheques are accepted by mail or bank deposit provided they clear – this takes 3-4 days for ALL types of cheques. Again, goods will be shipped when the cheque has been cleared if the products are available.
You are able to set up an account within the ErgoEquip website, or by phoning head office.
We accept Purchase Orders provided an account is setup prior to the order. We can accept Purchase Orders via E-mail, Fax, or Post. Please contact us via phone or e-mail to obtain a Credit Account Application form. This will need to be approved prior to delivery, and must adhere to our credit terms.
To calculate freight, simply add the product to cart, and enter the delivery postcode into the relevant field.
ErgoEquip is unable to deliver to PO Boxes and we do not deliver over weekends. Depending on your location, delivery can take 1- 5 days. This is subject to availability of the products at the time of ordering. If the product is not available then you will be notified of the new delivery date.
If you are ordering chairs the delivery times will vary depending on the supplier and their stock levels. Please contact email@example.com to confirm your delivery time.
ErgoEquip will accept refunds or exchanges on any stocked item up to a maximum of 5 items on any one order if returned within 7 days from receipt. This is subject to items being returned in new condition with all original packaging. Freight charges will not be refunded and will be charged where applicable to return the product to ErgoEquip’s head office.
Special order items cannot be refunded or exchanged, unless damaged on arrival. Evidence of this damage needs to be provided.
Any product that comes unassembled and requires assembly is not available for refund or exchange once assembled. (This is applicable to all desking products including height adjustable desks, chairs, retrofit standing solutions etc).
For any questions regarding this policy please contact firstname.lastname@example.org
If products are purchased from ErgoEquip and there is a fault during the warranty period that is attributable to manufacturing defect, the parts are replaced or repaired for the original purchaser only. Warranty is not transferable. Warranty does not cover damage to goods caused by customers, or normal wear and tear. If a manufacturer offers more than 12 months warranty, you must deal directly with the manufacturer after the first 12 months has expired. Some products, which are subject to regular handling whilst in use, like mice, pads, wrist rests, headsets, and keyboards, are not included in our standard warranty – if a product of this type arrives damaged or defective, you have 5 days to return it for replacement. Otherwise, products of this type returned outside this time will be referred to manufacturer/ distributor for replacement/ repair decisions.