At ErgoEquip, we strive to provide the most up-to-date information on our products to allow you to make the most informed decision before you make your purchase. If the product you receive is faulty/dead on arrival or damaged in transit, contact us as soon as you become aware of the defect and you will receive either a full refund (including any freight costs) or product exchange (refunds and exchanges are upon approval and only after damaged goods have been inspected).
Please note there is no refund or exchange for special order items (including all chairs and assembled desks / height adjustable workstations), unless faulty or damaged on arrival.
However, if you do make an incorrect choice or change your mind, please notify us in writing at the below email within 14 days of receiving the product and we can discuss the matter with you. We may allow you to return or exchange the product but that will be subject to our approval at the time. If we do allow a return, a 20% restocking fee will apply to approved returns. Unfortunately, our change of mind policy does not apply to products which are not in a resalable condition – which we will determine, exercising our reasonable discretion, at the time.
To the extent that there is a failure to comply with a consumer guarantee under the Australian Consumer Law, then to the extent permitted by law, our liability is limited to one or more of the following, at our election:
- the replacement of the goods; or
- the payment of the cost of replacing the goods.
For all enquiries related to returns or exchanges, please e-mail firstname.lastname@example.org Please keep your invoice for proof of purchase.
Please do not send any return/exchange products to ErgoEquip prior to contacting us.