Returns Policy

At ErgoEquip, we strive to provide the most up-to-date information on our products to allow you to make the most informed decision before you make your purchase. ErgoEquip does not accept returns, refunds, or exchanges for change‑of‑mind purchases, including where you have ordered incorrectly, no longer require the item, or decide the product is not suitable. 

 

If your product is faulty, damaged in transit, or dead-on arrival, contact us as soon as the issue is identified. Once assessed in accordance with the Australian Consumer Law, we will provide a remedy, which may include

Nothing in this policy limits your rights under the Australian Consumer Law. Remedies for goods that fail to comply with consumer guarantees will be provided in accordance with the Australian Consumer Law.

 

For all return or exchange enquiries, email enquiries@ergoequip.com.au.

Please keep your invoice as proof of purchase.

Do not send any items back to ErgoEquip without contacting us first.